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Testimonials

  • I am a former employee of Greater Media Detroit's engineering department. We ordered numerous rack-mount servers for our stations and I had the honor of setting them up. I was very impressed with how easy it was to set them up. Since then I have fallen in love with your systems. I am still in contact with my former co-workers and they still talk about how reliable your computers are. Especially
    -Chris Buckland
    Greater Media Detroit
  • I just want to let all the folks at the tech support know that you are doing a fantastic job. You are always courteous and go the extra mile to help. I have never seen this level of service in any company before and I will highly recommend Cybertron computers to everyone that is interested in the purchase of a new computer. I have the Vortex I purchased May of 2008 and am more than satisfied with it. Thank all of you
    -Thomas Fuls
  • Well, finally, my machine is up and running! You, however, have definitely restored my confidence in customer service. You certainly went above and beyond and I thank you very much. I told my husband that because of you, I would not hesitate to buy another Cybertron, not to mention that it has been a great machine. While I was hunting the business card of the guy that installed my second hard drive, I just happened to see one of those little CDs in the album that I keep my system software in. Guess what, it was the CD with drivers and utility software for the controller card. Yayyyyyy!!! Once I had it installed everything else took care of itself. Thanks again, I hope your day has been a great one!
    -Carole
  • I encountered a problem with one of your computer products and tech support helped me locate the trouble. Once we isolated it to a defective power supply the person said he would have the RMA department call and give instructions on how to return it for rplacement. Jason from that department called within the hour and gave me all the information needed for the return. He also e-mailed me a UPS pre-paid mail label at my request. I am writing to inform you of the professional manner in which your people, especially Jason, dealt with me. Thanks for running such a good company.
    -Robert Kulina
  • Thank you! No really, I mean it! I've bought a lot of computer this-and-that over the years - invariably with the occasional items that had to be returned. Never have I received such high quality service though. Perhaps it's a bit strange for a returned item to be accompanied by a letter of praise, but I was just so impressed with your prices, customer service, and technical support that I couldn't pass up the opportunity to commend you.

    I, the customer, am the most important part of your business. Most companies, however, develop a certain superiority complex which declares the business more significant than the customer. Counter productive, yes, I know. Nevertheless, this is the mentality, whether implied or not, that comes across.

    From the moment I made my first call to Cybertron International, I was sold. I was greeted with a caring voice that truly seemed interested in getting me what I wanted, not getting me to settle for what was available. Granted, I was given options, suggestions, and ideas, but I never felt pushed or that sting of a high-pressure sales person wanting to close the deal and move on to the next sucker. Instead, quite to the contrary, I was extended every courtesy and an atmosphere that screamed of whatever it takes.

    So again, thank you. I will be doing business with you in the future.
    -John K Borneman
  • I was so impressed by the quality of the service as well as the speed of the delivery that I almost decided to keep the board... but after reading about it on the net, I decided that it's not the right one for my needs.. but I'm sure that I will be ordering from you again !!
    -SM
  • I would like to commend your tech support team for the friendly and helpful support they are giving me. I am 75 and have worked with computers for 20 yrs or so starting with the old Sinclair thru the commadore,win 3.1 etc. In the coarse of those 20 yrs I have probably dealt with tech support of every computer and hardware mfg. on the market.That support has varied from none to poor to totally incompetent. I believe I am well qualified to evaluate tech support. I say without a doubt ,the Cybertron tech support is the best I have had. The team is trully exceptional in the tech support world.!! I'm glad I have a Cybertron computer! Keep up the good work. Many thanks
    -Al Neely
    Colonel USArmy Special Forces
    (Green Beret) (ret) 26 yrs
  • Just wanted to let you know that I called into your help desk this morning with an issue on a brand new system. Jason was the support Tech that helped me, and he did a great job. I've been in this industry for over 20 years and even worked for Compaq as a field services manager, and I do believe that today's experience has to be rated among the top that I've ever had. Please, pass on my Pat on the Back for Jason. This is the first system I've purchased from your company. I'm very pleased with the system, but more important I'm very pleased with your tech support. Great customer relations skills are not always easy to find, especially in today's market. KUDO's to your team.
    -Les Taylor

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